This entry was posted on June 24, 2000.
From time to time we do encounter gaps in inventory. Below is information regarding how we handle orders that have been placed for out of stock items.
We specialize in getting you our products in as timely a manner as possible. On occasion, an item may not be readily available and must be backordered from the manufacturer. If any part of an order is backordered, we follow these steps:
1. We notify you by email which items are on backorder and the estimated ship date. This email is sent within 48 hours of the order being placed. We require that you confirm your acceptance of the back order by replying to this email within 7 days. If we do not receive a confirming email within 7 days your order will be cancelled.
2. As the estimated ship date approaches (within 1-2 days of the ship date) we verify with the shipping warehouse or manufacturer that the date is still correct. If the manufacturer has a delay, we update the backorder date and again notify you by email. Production delays do happen - we apologize in advance, but we will do everything to help you get your products as soon as possible.
Backordered items can be cancelled if they are confirmed as not shipped. Items that have been shipped can no longer be cancelled as title is considered as passed to the customer. If you need to cancel a backordered item, please contact customer service.
Please note that in most cases we send notification by email. To ensure you receive all communication and that our order-notification emails are not caught by SPAM-filters, please add firstname.lastname@example.org to your safe-list or address book.